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We’, ‘us’ and ‘our’ refer to Prosperitii ABN  56 645 976 745 

Who are we and what is our main function or activity?

We are a finance introducer with access to a panel of financiers and offer a variety of finance and insurance products via an aggregator, under their credit license.

What is Personal Information (PI) and what kinds do we collect and hold?

PI is information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples of the kinds of PI we collect include, but are not limited to an individual’s:

• name, signature, residential, business or e-mail address, telephone number, date of birth, medical records, bank account details and expenditure details;
• employment details, such as business address, contact details, job title and salary; and
• credit report information, such as credit history, credit accounts, repayment history information, inquiries, defaults and bankruptcy etc.

Sensitive Information is also a form of PI and can include information or an opinion about an individual’s racial or ethnic origin, political opinions, religious beliefs, criminal record or health information. Generally, we are not required to collect Sensitive Information as it is not reasonably necessary for our main function or activity.

How we collect your PI

In the majority of cases, we will collect your PI directly from you when you apply for a finance and / or insurance product and this is referred to as ‘solicited information.’ Where you consent for us to do so, we can also collect your PI from third parties, such as employers, accountants, banks or referrers (who may simply provide us with your contact details.)

Why do we collect your PI and how do we hold, use and who do we disclose it to?

We collect your PI to provide you with finance and / or insurance products you’ve requested. If we proceed with providing finance and / or insurance products to you, we will hold your PI for a period of seven years after the finance contract has ceased. After that period, we will delete the PI we no longer require.

We disclose your PI to the following sources, including but not limited to:

• financiers;
• insurers;
• credit reporting bodies in order to obtain credit information about you;
• your employer, bank, solicitor or accountant to verify the information you’ve provided us;
• the supplier (e.g. motor vehicle dealership) from where you are purchasing the asset where applicable; and
• your referees or contacts if we are unable to contact you.

How we deal with an individuals who remain anonymous or use a pseudonym?

You have the option of not identifying yourself or of using a pseudonym when dealing with us. For example, if you contacted us with a general enquiry about our products, services or the financiers or insurers we have on our panel, you don’t need to identify yourself.

However, if you elect to apply for a finance and/ or insurance product, you will need to identify yourself, as your PI is required to support a finance application.

How we deal with solicited information

We will only collect information form you or from a third party with your consent, that is reasonably necessary for our main function or activity, that is, any activity related to a finance and or insurance application. Whilst we generally don’t collect sensitive information, we will only do so if it is related to our main function or activity and we obtain your consent to collect it.

How we deal with unsolicited information

If we receive PI about you that you did not solicit, we will determine if we could have obtained this information by lawful and fair means. An example may be where we obtain information about you from your accountant or solicitor. However, if we determine we would be unable to collect the information by lawful and fair means or if the information is not reasonably necessary for our main function or activity, we will destroy or permanently de-identify the information.

Notification of the collection and use of personal information

When we collect PI directly from you, we will advise you of the purposes for which it was collected, who it will be disclosed to and why, how you can access your PI and seek its correction or how you can make a complaint if you believe your PI was not handled in accordance with this policy or the APPs.

In circumstances where we collect PI from a third party about you, we will inform you of that collection and if the PI is reasonably necessary for our main function or activity, how we intend on using it and who we will disclose it to.

Direct marketing and how you can opt out of receiving marketing material

We may use the PI we collected from you for the purpose of marketing about additional products or services available to you, both via our group and third parties. These marketing activities may be conducted via e-mail, telephone, social media platforms, SMS, mail or any other electronic means. We won’t sell your PI to any organization outside our group.

Use and collection of government related identifiers

As part of the finance application process, we may collect government related identifiers from you that appear on certain documents. Examples of government related identifiers include, but are not limited to:

• Driver’s Licence numbers;
• Passport numbers; and
• Tax File Numbers.

We won’t use a government related identifier to identify you or your application, as generally we will use your name and / or an application number.

When providing certain finance and / or insurance products to you, we may be required to disclose certain government related identifies, such as a Driver’s Licence number to a financier or insurer, which forms part of their identification process.

However, there are specific requirements relating to Tax File Numbers. Under the Tax File Number Rule 2015, TFNs should only be collected under superannuation, taxation and personal assistance laws. We will take all reasonable steps to permanently de-identify any TFN that appears on a document we have received from you, your employer or accountant.

How we ensure your PI is up to date and accurate

We will make every reasonable effort to ensure that the PI we hold about you is accurate, up to date and complete. However, if any of your PI needs to be updated, please contact us

How do you make a complaint?

If you believe we haven’t handled your PI in accordance with this policy, you can contact us using the details below:

E-mail:  nc@prosperitii.com.au

Postal address:  74 Pitt St, Sydney, NSW, 2000

Most complaints can be resolved on the spot or within days. We’ll keep you informed of our progress and if we’re unable to resolve your complaint within 21 days we’ll tell you that we need more time to investigate.

In the event of a delay and we’re unable to provide you with a final response within 45 days, we’ll tell you the reason for the delay, give you a date you can expect to hear an outcome and update you monthly.

Changes to this policy

Any changes we make to this policy will be updated on our website.

We aim is to provide our clients with the highest levels of service, even with the best of intentions things can sometimes go wrong.

If there are any concerns with the service received it is important that we are aware of the issues and are awarded the opportunity to resolve them in a fair manner.